FAQs

General Questions:

What is production time?

Majority of all Elite 1 Xpressions, LLC items are made to order.  Any military fraternity or sorority customized items (avatar’s, custom designs) must be approved prior to creation.  We make every attempt to make all customized items within 7-14 business days (dependent on current order demand)

When will items ship? 

*All non-customized items have a 5-7 business day processing time. 

* What is the exchange, return and refund policy? 

*Any non-custom/non-personalized items can be returned within 14 days of their delivery date.

*Sale items and/or items purchased with a coupon code aren't eligible for returns and/or refunds.
*Items must be in new condition and in original packaging.
*You will be eligible for a full refund or store credit minus cost of shipping we incurred to ship the item(s) to you.
*Refunds will be credited back to the original form of payment used for purchase. Depending on the payment processer/bank/credit card company, the refund can take 3-10 business days to appear in your account.
*You are responsible for shipping charges when making returns and shipping/handling fee of the original purchase is non-refundable.
*We don't accept exchanges.

How long does shipping take? 

*Priority mail takes 5-7 business days with Saturday delivery.  First Class mail takes 2-4 business days. 

I received shipping notification, but it is not showing any movement.  Can you provide a status? 

*Please allow 24-48 hours for the tracking number to update.

 *If your tracking number starts with the number 3 or 4, it will be shipped via one carrier initially and then handed off to the USPS for final delivery. In this case, the tracking number won't update until the USPS has received the package from the original carrier. This means it will take several days before your tracking number shows any movement.

*You can expect to receive your package within 7-15 days from the time you received the shipping notification (this does not include any delays caused by Covid19 or the weather, customs delays, weekends, holiday periods, or any unforeseen circumstances).

 **Note: (a) If your package is lost during delivery, we will file a claim.  Most claims take up to 30 days.  Upon completion of claim a refund or replacement item will be issued.  (b) If package has been delivered but is reported stolen, Elite 1 Xpressions, LLC is no longer responsible.  All claims must be reported to shipping agent and a claim must be filed.