We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Custom and/or personalized items are not eligible for returns or refunds unless the item(s) received are damaged or the wrong items were received. In this case, a replacement will be sent to you or a store credit issued.
All sale items (discount codes included) are final and not eligible for refunds or returns.
Initiate a Return
To start a return, please email us at email@example.com. Items sent back to us without first requesting a return will not be accepted.
You are responsible for shipping your item(s) back to us. Any shipping fees that we incurred in initially shipping the items to you will be deducted from your refund and/or store credit amount.
You can always contact us for any return question at firstname.lastname@example.org.
Please inspect your order upon reception and contact us immediately (within the 14 day return policy), if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not process exchanges. If your item qualifies for a return, just simply return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or issued a store credit. Please remember it can take some time for your bank or credit card company to process and post the refund.